Frequently Asked Questions

Here are some of the most Carpet Cleaning FAQs

Q: Can you give me a quotation over the phone?

A: Yes, there is no need for us to visit your home. Commercial property may require a site visit.

Q: What is the estimated drying time?

A: The cleaning will leave your carpets or upholstery damp, and they will dry naturally during the day.

Q: How quickly can I get my carpet or upholstery cleaned?

A: We will try to get you an appointment within 24hrs of contacting us.

Q: Are you insured?
A: Yes, we have public liability cover.

Q: How many times a year should I have my carpets cleaned?

A: Cleaning frequency depends on many things, such as the number of occupants in the household, pets, smokers, and children. On average you should clean your carpets every six months.

Q: Can you remove wine, tea, coffee, etc.

A: Some stains can be permanent, so we can’t make any promises to remove them. We usually get better results if we attempt to remove the stain before anyone else tries.

Q: Can pet odours and urine be removed?
A: The deodoriser in our cleaning solution will deal with most pet odours. We use professional spotters specificity designed for the removal of urine.

Q: Can steam cleaning damage my carpet?

A: No. Hot water extraction is considered to be the best method for removing embedded soil and other contaminants. It is also the preferred cleaning method by the leading carpet manufacturers.

Q: What should I do about the furniture in the room?

A. Our cleaners will happily move any furniture that does not require more than one person. We would also kindly ask that you remove small objects and breakables before the cleaner arrives.

Auckland Steam ‘n’ Dry Carpet Cleaners Services

Call us about truck-mount carpet cleaning services, mould removal, disinfecting cleaners. Bed mattress cleaning and bed bug control tile & grout, and also Persian rug cleaning. Stain removal couch cleaners, carpet repairs and laying, pest control, flea control pet odour removal dust mites control. Wet carpet drying and inside car upholstery cleaning.

5-Star Auckland Carpet Cleaners Reviews

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The above carpet cleaning information is supplied by Graeme Stephens, an IICRC certified – 2001 Master Restoration Technician. To help you make an informed decision for your animal odour contamination. 

For the professional carpet cleaners, Auckland Steam ‘n’ Dry Services. Phone 0800 110 282, or email us.

Call the Experts carpet cleaners Auckland Steam ‘n’ Dry Services South Auckland Central City CBD, North Shore, East, West Auckland, and Hibiscus Coast on 0800 783-266 or email us.

Auckland Steam ‘n’ Dry Carpet Cleaners Area Phone Numbers

Auckland Central  09 3767007         North Shore  09 489 7784        South Auckland  09 262 0720 

West Auckland   09 8374545          Eastern Bays  09 520 0062       Hibiscus Coast  09 426 5008

Last update: Jan 22, 2021

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